Privacy Policy

Privacy Policy

This Privacy Policy outlines how Maison Underground (“we”, “our”, “the Company”), operated by Veltrix Global LLC (Wyoming, USA – D-U-N-S® 13-969-6577), collects, uses, protects, and manages personal information across our website and services.

We operate under strict transparency, international privacy standards, secure data handling, and regulatory compliance.

1. Information We Collect

  • Personal Data: name, email, phone number, billing/shipping address.
  • Order & Transaction Data: items purchased, confirmations, delivery data.
  • Technical Data: IP address, device type, browser, session logs, geolocation (approx.).
  • Payment Data: processed externally; we do not store full card details.
  • Customer Support: messages submitted via chat or contact forms.

We do not sell or rent personal information under any circumstance.

2. How We Use Your Information

  • Order processing and fulfillment
  • Payment verification and fraud prevention
  • Customer service and communication
  • Performance analytics and site improvement
  • Security monitoring and legal compliance

3. Payment Information

All payments are handled by secure third-party processors (Stripe, Shopify Payments, PayPal, AppMax). We receive only encrypted authorization tokens that confirm payment; no full card details are stored.

4. Data Sharing

We share data only with necessary, compliant partners:

  • Payment processors
  • Shipping and logistics providers
  • Fraud detection and identity verification tools
  • Legal authorities when required

We never share customer data with advertisers, data brokers, or unauthorized third parties.

5. Cookies & Tracking

We use:

  • Session cookies
  • Security cookies
  • Shopify analytics cookies
  • Google Analytics (if enabled)
  • Advertising cookies (if consented)

Users may disable cookies in their browser settings, but functionality may be affected.

6. Data Storage & Retention

Data is processed and stored securely through Shopify, encrypted cloud services, and PCI-compliant payment processors.

Retention periods vary depending on legal requirements (typically 12–60 months).

7. Your Rights

  • Request access to your data
  • Request correction or deletion
  • Withdraw consent for marketing
  • Request confirmation of information stored

To exercise your rights, contact our official support channels.

8. International Data Processing

Data may be processed in the United States and other authorized jurisdictions following recognized international compliance standards.

9. Security Measures

We use encryption, secure protocols (HTTPS/TLS), anti-fraud technology, firewalls, and strict access controls to protect personal data.

10. Contact Information

  • Email: contato@maisonunderground.com
  • Phone: +1 (877) 751-1175
  • Corporate Address:
    Veltrix Global LLC
    30 N Gould St Ste R
    Sheridan, WY 82801-6317
    United States
  • Support Chat: Available on our website
  • Contact Page: maisonunderground.com/pages/contact

11. Legal Compliance

Our privacy practices follow:

  • U.S. Federal Commercial Regulations
  • Wyoming State Business Statutes
  • Dun & Bradstreet Verification Standards
  • International Consumer Protection Guidelines
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)

12. Rights & Ownership

© Maison Underground — All Rights Reserved.
Operated by Veltrix Global LLC (Wyoming, USA – D-U-N-S® 13-969-6577).