Terms of Service

Terms of Service

These Terms of Service (“Terms”) govern your use of the Maison Underground website, products, and services. By accessing our platform, you agree to comply with all conditions described below.

Maison Underground is operated by:

Veltrix Global LLC
30 N Gould St Ste R
Sheridan, WY 82801-6317
USA
D-U-N-S®: 13-969-6577
Phone: +1 (877) 751-1175
Email: contato@maisonunderground.com

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with all applicable regulations. You must not:

  • Violate local, national, or international laws
  • Attempt unauthorized access to servers, data, or accounts
  • Interfere with security systems or automated processes
  • Use the site for fraud, deceptive behavior, or chargeback abuse

2. Products & Availability

We strive to maintain accurate information, but:

  • Products may change without notice
  • Prices may update at any time
  • Stock availability is not guaranteed until checkout is completed

Maison Underground may refuse or cancel any order when necessary for security or compliance reasons.

3. Orders & Payments

All orders are billed in U.S. Dollars (USD), unless otherwise specified. Payments are securely processed by third-party gateways:

  • Shopify Payments
  • Stripe
  • PayPal
  • AppMax (Brazil)

We reserve the right to request identity verification in cases of suspicious transactions or high-value orders.

4. Shipping

Shipping times, regions, carriers, and policies are fully detailed in our Shipping Policy page. We are not responsible for delays caused by carriers, customs, or force majeure.

5. Returns & Refunds

All return and refund procedures follow the guidelines stated in our Refund Policy. Returns will only be accepted if:

  • The item meets eligibility requirements
  • The request is submitted within the allowed timeframe
  • The product is unused and in original condition

6. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account details, including login credentials. Any unauthorized activity should be reported immediately.

7. Intellectual Property

All content, including logos, images, text, graphics, and design elements, are the exclusive property of Maison Underground or licensed partners. Unauthorized reproduction is strictly prohibited.

8. Limitation of Liability

We are not liable for damages resulting from:

  • Improper use of products
  • Third-party service failures
  • Delivery delays or losses caused by carriers
  • Incorrect address entry by customers

Liability is limited to the maximum extent permitted by law.

9. Fraud & Abuse

Maison Underground implements automated and manual fraud detection systems. Orders suspected of misuse, abuse, or manipulation of payment systems may be:

  • Cancelled
  • Blocked
  • Reported to relevant authorities

10. Amendments

We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

11. Contact Information

For legal, administrative, or customer matters:

  • Email: contato@maisonunderground.com
  • Phone: +1 (877) 751-1175
  • Address: 30 N Gould St Ste R, Sheridan, WY 82801-6317, USA
  • Corporate Operator: Veltrix Global LLC

© Maison Underground — Operated by Veltrix Global LLC. All Rights Reserved.